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Condition reports and other photographs are available upon request.
condition reports are provided by Star Auctions as a courtesy to potential bidders. All reports are an opinion only and should be treated as such.
Star Auctions strongly encourages bidders to inspect items in person. l Auctions is not responsible for any oral or written statements regarding damage, repairs, defects, losses, or alterations of any kind. All lots offered are sold "as is" and "where is".
In the event of a dispute between a bidder and Star Auctions, we will follow the requirements of the LiveAuctioneers platform and refer the matter to the LiveAuctioneers staff for assistance in resolving the matter.
We ship via aramex express, FedEx international, UPS.
(We receive your items in about 7-15 days after mailing)
Large items are shipped by sea container and truck, if you are willing to pick up at the port, the shipping cost will be much lower.
(We receive your items in approximately 60-70 days after mailing)
We offer a 60% discount on express shipping.
After Sales Instructions
All items we ship are insured by the courier company.
If you receive the item and the item is damaged due to courier logistics, please take photos for evidence at the first time.
We need photos of the items when the outer packaging is broken.
Try to take photos from multiple angles so that we can make an insurance claim.
We use two types of insurance services.
1: Courier company additional insurance (the total value of the goods does not exceed $800), claimed by the courier company.
2: Third party insurance company - use Pacific Insurance Company (for items with total value of goods over 800 USD), claim by third party insurance company.
The first time after receiving the goods found damaged and together with the delivery person to take photos for evidence,
photos sent to us, the goods stored as usual for 7-15 days, the courier company or third-party insurance company will come to collect evidence within 7-15 days, after completion of the claim to our company,
our company received the claim, returned to the purchaser.
During the epidemic, international shipping costs continue to rise, we suggest you buy multiple items and we will pack them together to reduce shipping costs.
If you have any questions, please communicate with us in time.